Support Services

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Atech Systems provides a personalised support service that delivers a complete solution for your business. We have listened to our clients and have found that our highly flexible and personal approach to IT support gives us a primary edge on our competitors.

Our support team prides itself on customer satisfaction. This has been developed through their ability to be flexible in their approach to the working day. We appreciate that not every business works 9-5, therefore, we are able to support your company as and when needed.

Proactive network support saves you money. Many IT support companies charge you for each visit to your office, or for every occasion that you call them. Proactive support keeps your systems running at peak efficiency, avoiding costly call-out charges.

As part of any support contract, we always prepare a systems audit file. This helps us to familiarise ourselves with the network and systems in place, and also helps us to make recommendations for system upgrades, patches or fixes. Additionally, it gives us the ability to recommend a personalised support contract, which is based on a total number of hours to be used within the year.

We believe this to be the most suitable and fair way to charge our clients because you will only pay for the support you receive.

Below is a selection of the support services we can offer:

Remote, telephone and on-site support.
General housekeeping duties and user issues.
Installation of latest hardware, software and security fixes.
Disaster recovery, including data recovery.
Provision of backup servers and PCs.
Installation of new hardware and software.
Network consultancy and training.
Anti Virus and Spam Mail prevention.
VPN Access and remote working from staff.